Manufacturers

Shipping and Packing

We charge £3.95 PER PARCEL/DESPATCH UK

All overseas at cost. (please see below for some examples of Overseas Shipping costs).

All Parcels are Insured by us as necessary and Require a Signature upon delivery irrespective of the method used. In view of this, we do not ship to P.O. Box addresses either in the UK or Overseas. Depending on the weight/size of the parcel, for UK destinations we use either Royal Mail (2nd Class Recorded) or Parcelforce 48Hour Service as we feel appropriate. For overseas destinations we will use the most appropriate method for the weight/size of the parcel. You will be advised of the delivery method used together with an indication of the delivery period as part of our despatch notification.

Customers can request alternative delivery means at their own expense (we may charge an additional administration fee depending on the circumstances).
Overseas Shipping Costs - The prices shown are an INDICATION rate for parcels up to 1kg with a maximum value of £100 to the Countries indicated. Many of our overseas customers combine orders with friends and fellow club members to save on shipping costs. MINIMUM charge for Overseas parcels is £3.95 as indicated on the order submission. We will manually adjust the charge to reflect the actual cost of shipping at the time of processing your order. You will be advised of the actual shipping charge as part of the despatch notification.

AUSTRIA, BELGIUM, DENMARK,EIRE, FINLAND, FRANCE,GERMANY, GREECE, ITALY, NETHERLANDS, NORWAY, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND - £15.01               

If you do not see your own Country listed, please EMAIL us for a quote (we may not ship to your destination).

 

Delivery

For UK deliveries, we aim to despatch your order for in-stock items within 3 working days of receipt of your properly completed order, excluding weekends and Bank Holidays.

We ask that you allow 14 days for delivery.

 

For deliveries outside of the UK, please add a further two working days to the despatch times mentioned above and allow up to 28 days for delivery.

As mentioned above, all parcels are insured by us should they go missing in transit. However, we will NOT issue replacement goods or provide a refund until the carrier has either located the goods or paid us under the insurance. This can take up to 12 weeks particularly for Overseas destinations. (sometimes longer)

Advance Reservations

Will be charged and despatched as soon as possible after delivery to ourselves from our suppliers. This may be a minimum 4-12 weeks after release of the model in the USA depending on when our next scheduled consolidated shipment is expected.

Although Advance Reservations may have been submitted on one order, the appropriate shipping charge will be added to each despatch/parcel in the event that they are not delivered to us at the same time, UNLESS you ask us to 'Charge and Hold' under advice. Advance Reservations can be cancelled at any time without penalty. Due to circumstances beyond our control, acceptance by us of an Advance Reservation does not guarantee delivery/release of the item(s). All release dates are as advised by the manufacturer/distributor and are a guide only.

Cancelling your order and Returning Goods

You can cancel your order within 7 days of receipt and return the goods by POST for a full refund. You will receive any refund within 30 days of receipt by us of the returned goods.

All goods to be returned MUST be notified to us within 7 working days of receipt by the customer, IN WRITING, by Post or email, and be received back by us within 14 days of your notification to return.
Other than Faulty goods, any returned items MUST be in the same condition as received and UNUSED and UNOPENED to enable them to be resold. This does NOT include installing, running or testing on your layout or similar.
Other than Faulty or Incorrect goods (where we have SENT the wrong item NOT where the customer has ORDERED the wrong item) the customer will be liable for the return postage.

We will NOT be liable for ANY returned goods lost in transit to ourselves.
If WE are paying for the return postage (for Faulty or Incorrect goods) you MUST check with us FIRST the method we want you to use. PLEASE NOTE: We will NOT pay for excessive/unnecessary postage should you choose to ignore this instruction.
ALL goods that are returned to us must be packed at least as good as we sent them to you. Damage to returned goods as a result of poor/inadequate packing will be reflected in the value of any refund/credit note or replacement goods.

In respect of replacement goods, irrespective of the reason, the customer will be liable for the postage (as per our normal tariff above) and any difference in price should higher value goods be selected.